COMPLAINTS PROCEDURE – updated 9th August 2018

 

Merbury Management Limited is a leading vehicle sourcing specialist, registered as a limited company in England and Wales, number 07813593 (Incorporated 18th October 2011).  

 

Complaints contact details:

 

Merbury Management Ltd

Bellybones

Temple End

Foxearth

Suffolk

CO10 7JZ

 

Phone:             01787 212787

Email:              pm@merburymanagement.co.uk

 

Credit Brokering

 

Merbury Management Limited undertake to provide the highest standard of service whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the credit broking service we provide you with then please let us know in person, by post, email or using the contact form on our website and we will seek to resolve your complaint promptly.  If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. 

 

In order to contact the Financial Ombudsman Service, you should contact them as follows:

 

Exchange Tower

London

E14 9SR

 

Telephone:      0800 023 4567

Email:              complaint.info@financial-ombudsman.org.uk

Website:          www.financial-ombudsman.org.uk”

 

All other services

 

Merbury Management Limited undertake to provide the highest standard of service whilst acting responsibly at all times. If, however, in the unlikely event that you do have a complaint regarding the services we provide you with then please let us know in person by using the contacts details above or using the contact form on our website and we will seek to resolve your complaint promptly.